Negotiation Tactics

  1. Repeat the last 3 words you hear and then stop talking. The other person may reveal more information to fill the silence.
  2. Expose anything negative. This will diminish the impact.
  3. Speak with a friendly tone. It keeps the conversation relaxed.
  4. If negotiations are failing, acknowledge it. Say “Looks like there’s no way we can make this work.” That phrase sometimes prompts the other person to improve their offer.